What is SilverCloud?

SilverCloud is an online therapy programme that allows people to access Cognitive Behavioural Therapy techniques in a way that suits them. SilverCloud allows people to complete therapy in their own time and at their own pace, whilst still having regular online reviews with a trained Practitioner within our team.

To sign up to Silvercloud please complete the self-referral form.  You will then recieve an email to activate your account.  

SilverCloud is a digital, on-demand mental health and wellbeing platform that gives you a private, judgement-free space that focuses solely on helping you feel better.

What if I want to speak to someone directly?

If you'd prefer to speak to a mental health practitioner directly, to have a full assessment and conversation around your needs, please complete this form: Self-Referral Form or call 01952 457 415 to book in for a telephone assessment.  

Is it right for me?

SilverCloud is suitable for people who:

  • Have access to a computer, smart phone or tablet.
  • Feel confident in using the internet and apps in daily life.
  • Feel motivated to change something in their life, and have clear goals to work towards.
  • Have busy schedules and may struggle to make regular appointment times.
  • People who are aged 16 and over. If you are under 16 years old, please contact BeeU for support. Please note people who are 16 and 17 are welcome to use our service, but we will ask for contact information for your parent or guardian, in case we have any concerns about your safety.

How can SilverCloud help me?

SilverCloud offers various programmes, consisting of evidence based Cognitive Behavioural Therapy techniques. The programmes are made up of a variety of different modules, looking at how the way we think and the way we behave can affect the way we feel. The modules consist of videos, activities to complete and case studies to read, as well as quizzes, audio guides and your own journal.

The depression programme looks at understanding feelings, boosting behaviour and challenging thoughts, as well as ways to bring all three elements together.

The generalised anxiety programme looks at understanding feelings, managing worry and challenging thoughts, with optional modules on facing your fears if required. 

The sleep programme focuses on sleep and insomnia issues, and how to overcome them.

We also have a range of programmes for people who are dealing with low mood and anxiety whilst living with a long-term condition. These are designed for those with Chronic Pain, Diabetes and Respiratory Disorders.

There are optional modules to complete in each programme on sleep difficulties, relaxation, self-esteem, grief, relationships, employment support and anger management.


How will it work?

Once you have signed up and registered (SilverCloud - Sign Up) your progress will be monitored by a trained mental health practitioner within our team, called your Supporter. Your supporter will call you at a pre-booked time to introduce themselves, and then log in once every two weeks on an agreed date to check your progress and read any comments you have left them. In return, they will leave comments and suggestions about materials that may be useful to you.

You will be offered up to six review dates with your Supporter, and after these reviews are completed you can continue to access Silver Cloud for up to a year from the date of registration. You do not need to be online for your review, however the next time you log on you will be asked to complete questionnaires monitoring your current mood.

How long does it take?

Each module takes approximately 40 minutes to complete, and we recommend you complete around one module a week. There are extra components to complete in each module if you so wish, and most people complete the programme in between 6 to 12 weeks. Please complete all work you wish your Supporter to see the day before you review date, so they are able to monitor your progress. Like any form of Cognitive Behavioural Therapy, the more you put in the more progress you will make.

Telford & Wrekin IAPT Contact Details

Phone numbers, fax and email


Telford & Wrekin IAPT,

Fuller House
Hall Court

Opening times:
Monday to Friday, 9am - 5pm (some evening appointments are available)

You can also leave feedback on our NHS UK page.