We offer a wide range of support, from computerised therapy to one-to-one intervention, as everyone's needs and preferences are different.

Your first contact with the team is likely to be with one of our administrators, who will book you in for a telephone assessment with one of our Mental Health Practitioners.  Please see the video below to find out more about what this involves.  We try to offer this first appointment within four weeks of you first contacting the team. 

The support on offer will focus on helping you move forward and will concentrate on steps that you can take yourself to tackle your difficulties. This can include many different options, from sign-posting to other agencies, to the support we offer directly.

All personal information provided to the Trust is treated confidentially. There are, however, some important times when we will need to share information with others as part of your care. It is the responsibility of all health professionals to share some information with your GP and possibly other health care professionals. This is particularly important if there is information which would help to prevent you from harming yourself or someone else. All information is treated confidentially and the Mental Health Practitioner will check anything with you which they think would be useful to share with other staff.


Initial Assessment

What Does a Wellbeing Practitioner Do?

Other Support

The following are all local groups and charities we work alongside, who may be able to provide further support.

branchesStrickland House (Including Branches and TACT), based in Wellington, provide peer support for those experiencing mental health issues. They provide:

  • Peer-led drop-in/open access
  • Service user involvement
  • Volunteering opportunities
  • Educational courses and training
  • Listening service
  • Calm café
  • Mutual aid groups

For more information call 01952 899205, or email info@tacteam.org.uk.

Kooth is funded by MPFT in Telford & Wrekin and across Shropshire. It is a completely free, anonymous digital service providing wellbeing support to young people aged 11-19. Young people can also access free counselling and emotional wellbeing support at the point of need, alongside peer to peer support and clinically approved content. 

There have been many recent updates to the service including a new Activity Hub, which adds to the content, articles and forums already on the site.

Young people can register at Kooth where they are encouraged to create an anonymous username. There is no professional referral required as young people can sign up themselves. 

telford stars logoStars offers a first point of contact for anyone dealing with alcohol or substance misuse concerns. Call 0300 456 4291, or visit Telford Stars

Wellbeing and Recovery CollegeThe MPFT Wellbeing and Recovery College offer recovery-focused education and training. All courses are fully co-produced and co-delivered by a peer trainer (with lived experience of either mental health challenges, learning disabilities and/or caring) and a trainer with relevant professional experience, working in partnership. You can call 01785 257888 ext: 8607 for more details, or visit Wellbeing & Recovery College.

Healthy Telford LogoThe Healthy Lifestyles Hub offers help and support with smoking, weight, diet and exercise, as well as providing a free lifestyle screen. Call 01952 382582, or contact healthylifestyles@telford.gov.uk.

Telford & Wrekin Council - Healthy Lifestyles Service

West Mercia Women's Aid LogoFor advice and support around domestic abuse, you can contact West Mercia Women’s Aid via their website West Mercia Women's Aid. They also offer a free 24 hour helpline on 0800 783 1359.

mankind initiativeMale victims of domestic abuse can contact the ManKind initiative via the ManKind Initiative or 01823 334244.

If you are in emotional distress, struggling to cope or need somebody to talk to there is always a trained member of staff on duty during opening hours to offer one to one support.  This service is available on a 'drop in' basis at Court Street Medical Practice, Madeley on the following days:

Monday, Tuesday and Thursday between 10.00am - 2.30pm

Wednesdays between 1.30pm - 5.30pm

No appointment required.

Visit their website at https://telford-mind.co.uk/, or call 07434 869 248.  You can also email talk2@telford-mind.co.uk

Telford & Wrekin IAPT Contact Details

Phone numbers, fax and email


Telford & Wrekin IAPT,

Fuller House
Hall Court

Opening times:
Monday to Friday, 9am - 5pm (some evening appointments are available)

You can also leave feedback on our NHS UK page.